FAQ

Practical informations

You will find info on the destinations we offer on our website: www.sydneyfacile.com or on www.wanderlust-travelco.com.

All seasons are wonderful in Australia. The rainy season in far north Queensland (Whitsundays and above) runs from Jan until March.

In winter, evenings can be a bit fresh.

By state:

  • NT (Northern Territory): There are 2 very distinct climate zones. The North is very tropical and has 2 seasons. The centre is dry and has 4 seasons. The rainy season takes place between November and April.
  • QLD (Queensland): Has got a tropical climate. You can expect to see rain on and off between October and November and then also in March and April. The rainy season in far north Queensland (Whitsundays and above) runs from Jan until March. The rest of the year is mostly sunny. 15 degrees min during July and August and up to 35 degrees in summer season.
  • NSW (New South Wales): The state of NSW can be visited throughout the whole year. Don’t forget that in the Southern Hemisphere, winter takes place in June, July and August and summer takes place in December, January and February with an average max temperature of 26 degrees. You will be able to see snow in the Snowy Mountains, where the lowest average temperature can be as low as 0,1-degree Celsius.
  • VIC (Victoria): Melbourne’s summers are hot, spring is beautiful, autumn is comfortable and the winters are rather cold. The warmest temperatures take place in Jan and Feb, whereas the coldest ones take place in July and August. October is the wettest month in Victoria, with a lot of rainfall to be expected.
  • SA (South Australia): It is the dryest state in Australia. 2/3 of the state is the desert and is a massive contrast to the coastal part of the state, where the weather is more temperate.
  • WA (Western Australia): It’s always summer somewhere in WA. WA offers a very Mediterranean climate in the southern part of the state, very desert like in the east and tropical in the north.
  • TAS (Tasmania): Tasmania is an island and therefore surrounded by water. It has a coastal climate. It is rare that Tasmania experiences very high temperatures. However, it can have high and turbulent winds. The highest temperatures will take place between December and March.

If you only intend to visit Australia, you will require a “Tourist Visa”. On the other hand, and depending on your country of residence, if you are in the right age bracket, you are able to apply for a WHV (Working Holiday Visa). This will enable you to live and work in Australia for a period of 12 months, renewable.

You will need a valid passport, travel insurance and a minimum amount of funds in your bank account.

Please, don’t hesitate to contact us if you have any question on this topic.

Yes. There are 2 types of travel insurance:

  • Travel / Health insurance (recommended): You subscribe to this insurance prior to leaving your home country. This insurance will cover you for all emergencies, accidents, costs of local doctors and more.
  • Basic Travel Insurance: Covers you in case of flight delays and / or in the case your bag is lost or one of your activities is cancelled.

If you currently live in the European Union, please talk to us as we offer affordable Travel / Health Insurance options and packages to residents of the European Union.

Products/Hotels

Check-in: To present yourself at the reception of a hotel, of an airline or of an activity. You will be given your tickets and/or room key. You will need some form of I.D.
Check-out: To leave your hotel room at the end of your stay, to pay for the final bill or to leave a place.

Absolutely, we do! We only work with operators known for their excellent service and which we have tested ourselves.

Most establishments in Australia are required by law to offer wheelchair access. Please contact us directly for more info on this topic.

No. We offer mostly hostel options to our clients. Hostels are more suited for the age-group 18 to 35 and do not cater for children. However, specific hotels can be booked for you, in accordance with your requirements. Please contact us to organise your perfect hotel stay.

Yes. We are available from Monday to Friday, 9am to 5pm. We are also available on Saturdays and Sundays to handle emergencies or by appointment, should your schedule does not enable you to speak to us throughout the week.

Yes, absolutely! With SydneyFacile and Wanderlust Travel Co., you can travel to the destination of your choice. Simply contact a member of our team who will help you book your dream destination. The same rule applies to activities.

Yes, a large majority of suppliers let you BYO (Bring your own). On boats, glass bottles and red wine aren’t permitted.

Yes, indeed. The vast majority of suppliers and operators require clients to reconfirm their booking directly with them between 24 to 48 hours prior to the start of the activity.

In the event that you do not reconfirm your activity or that you do not show up on the day, you may risk losing the entire amount paid for the activity.

It all depends on the activity that you booked and whether you booked your activity for a specific day or chose an open dated option.

Yes, we offer open dated ticket options. Some of them enable you to redeem your voucher within 12 months.

Prices/Rates

Yes, you can add without any issues, activities, and services to your already booked tickets, by paying the difference in price. In certain cases, SydneyFacile and Wanderlust Travel Co. will charge you a service fee.

Prices of activities can be negotiated directly with SydneyFacile and Wanderlust Travel Co. SydneyFacile and Wanderlust Travel Co. also offer referral fees which will enable you to receive discounts on your next Road Trip or activity.

If you found a cheaper price prior to booking with SydneyFacile and Wanderlust Travel Co., we will do our best to match the quote you received.

All of our products and services have been carefully negotiated with our suppliers and approved by our team. We consistently monitor the feedback from our customers to ensure top quality of service. In case of a negative feedback, we review, rethink and adapt our offer accordingly. Please make sure you do leave a feedback on our Facebook page or on Google.

You can either pay in cash directly with us, by credit card (credit card fees can vary between 1.7-1.9%) or by bank transfer (no fees).

All activities must be paid in full at the time of booking.
In very specific cases, and up to 15 days prior to the commencement of the activity, SydneyFacile and Wanderlust Travel Co. will accept a 20% deposit to secure a booking.

Should you decide to cancel the activity, the deposit will not be refunded, nor transferred to a third party.

First change: Free of charge
Second change and more: $25 per change, per reservation.

Quotes/Booking

You can book your trip by contacting us directly on [email protected] or on [email protected]

The addresses of our offices are as follow:

For Sydney: The Nest, 76-82 Botany Rd, Alexandria NSW 2015
For Melbourne: Melbourne City Backpackers, 197-199 King St, Melbourne VIC 3000

Yes. Our quotes are 100% free of charge.

No. Once paid, your deposit will not be refundable or transferable.

We will need your full name, your phone number, your email address, your age, your weight (for experiences involving helicopters and small planes), any food allergies and disabilities you may have.

Once you have paid your activities in full and your reservations have been confirmed, we will send you your confirmation vouchers by email or we will hand them directly to you in person. These are a little like e-tickets and will have your name, confirmation number, date and time of departure and any additional comments you may require to complete your activity.

Most reservations can be modified and are flexible to a certain point. The first change is free. Any changes after that will incur a $25 fee.

Your trip

Last minute departures are possible, depending on availabilities. Last minute discounts are also possible depending on the activity and the season.

Van rental companies offer different levels of insurance. We recommend that you take the “Full Insurance” option in order to avoid any issues and/or pay very high fees in the case of an accident.

Some van rental companies will ask you to leave a $3,000 bond at the time of pick up if you chose not to take the full insurance option at the time of booking.

In the unfortunate and unlikely event of a breakdown during your road trip, you will be covered by a 24/7 Roadside assistance, which is included in the price of the van.

Depending on the situation, operators can decide to cancel an activity. You will then have 2 options:

  1. Either receive a full refund for the price of your activity
  2. Ask to be rebooked at another time

You will be considered as “No Show” and you will lose the money paid for the activity or the room. Your vouchers are non-refundable and non-transferable.

Our services

At SydneyFacile / Wanderlust Travel Co., we’re passionate about travel and we love Australia and New Zealand. Our team is at your service to ensure that your trip goes smoothly and is as memorable and authentic as possible.

Absolutely! Please do.

Yan Martinez can be contacted on (+61) 403 821 784 et
Mickaël Lechalier can be contacted on (+61) 401 406 102

We’re available Monday to Friday, from 9am to 5 pm and also by appointments on Saturday morning (9 am to 1 pm).

Yes, we often organise experiences for backpackers and their families. Tell us what you need and we’ll make it happen.

We’re travel agents. We’re always on the lookout for great opportunities throughout Australia, New Zealand.